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Appendix
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Appendix

AVS4YOU Programs Operation with Bitdefender Troubleshooting

Error (Message) Description

In case Bitdefender Antivirus is installed on your system, you can receive the following error messages when converting video files using AVS Video Converter or AVS Video Editor:

Access Violation

Internal Error

This issues may occur during the video conversion process in AVS Video Converter or AVS Video Editor only. Other AVS4YOU programs are not affected by Bitdefender.

Possible Reasons and Ways to Solve the Problem:

Bitdefender may undesirably block the AVSVideoConverterHost.exe process because it very intensively uses computer resources for a long time. The AVSVideoConverterHost.exe is installed together with AVS Video Converter and AVS Video Editor and is used during the conversion by both programs.

Bitdefender Antivirus Free Edition

  1. Click the Settings Settings icon icon in the upper right part of the program window and select the Protection option from the menu:

Bitdefender Antivirus Free Edition

  1. Click the switcher to temporarily turn off the Protection Shield:

Bitdefender Antivirus Free Edition

When the conversion process is over, do not forget to enable the Protection Shield again to restore your system security.

Bitdefender Antivirus Plus 2018

  1. Click the Protection icon icon on the left sidebar to open the Protection window and click the VIEW FEATURES link:

Bitdefender Antivirus Plus 2018

  1. In the Protection Features window, find the ADVANCED THREAT DEFENCE pane and click the Settings Settings icon icon below:

Bitdefender Antivirus Plus 2018

  1. In the WHITELIST window, click the Add applications to the whitelist link:

Bitdefender Antivirus Plus 2018

  1. Find the AVS4YOU application you want to be excluded from scanning with Advanced Threat Defence, select its .exe file and click OK. Please note that the most important thing is to add the AVSVideoConverterHost.exe to the exception list, while AVSVideoConverter.exe and AVSVideoEditor.exe should be added to the whitelist just as a precaution.

    If you are using a 32-bit version of Windows, you should add the following three .exe files:

    • C:\Program Files\AVS4YOU\AVSVideoConverter\AVSVideoConverter.exe
    • C:\Program Files\AVS4YOU\AVSVideoEditor\AVSVideoEditor.exe
    • C:\Program Files\Common Files\AVSMedia\ActiveX\AVSVideoConverterHost.exe

    If you are using a 64-bit version of Windows, you should add the following three .exe files:

    • C:\Program Files (x86)\AVS4YOU\AVSVideoConverter\AVSVideoConverter.exe
    • C:\Program Files (x86)\AVS4YOU\AVSVideoEditor\AVSVideoEditor.exe
    • C:\Program Files (x86)\Common Files\AVSMedia\ActiveX\AVSVideoConverterHost.exe

    The added applications will appear in the EXCLUDED APPLICATIONS FROM SCANNING list:

Bitdefender Antivirus Plus 2018

Please note that AVS4YOU programs do not allow you to copy protected material. You may use this software in copying material in which you own the copyright or have obtained permission to copy from the copyright owner.

AVS4YOU is a registered trademark of Online Media Technologies, Ltd., UK. Intel and Core 2 Duo are registered trademarks of Intel Corporation. AMD and Athlon X2 are registered trademarks of Advanced Micro Devices, Inc. Windows 10/8.1/8/7/XP/2003/Vista are registered trademarks of Microsoft Corporation. All other trademarks are the property of their respective owners.