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Appendix

AVS4YOU Programs Activation Troubleshooting

Error (Message) Description

License key is invalid

Possible Reasons and Ways to Solve the Problem

  • Your license key may contain both symbols 0 (zero) and the letter O. Make sure that you enter all the digits and letters of the license key correctly. Please check that you are not mistaking 0 (zero) for the letter O.
  • It is recommended just to copy your license key from the registration letter and paste it to the appropriate text box in the activation form. In case you cannot use the mouse right-click menu, please select the license key and use the Ctrl+C keyboard combination to copy the key and the Ctrl+V to paste it into the appropriate field of the activation application.

Error (Message) Description

Unable to establish connection to the server

Possible Reasons and Ways to Solve the Problem

  • The firewall or antivirus installed on your computer might block the AVS4YOU activation application internet connection necessary for the successful activation process. Please create a rule for the activation program so that it could connect our web server and complete the activation process. In case you do not know how to do that, please disable your antivirus/firewall during the activation process, and do not forget to enable it back afterwards. AVS4YOU software will need to connect to our server only once - during activation and validation of your license.

Error (Message) Description

License expired

Possible Reasons and Ways to Solve the Problem

  1. Check the date and time settings on your personal computer.
  2. Delete all the contents of the C:\Documents and Settings\All Users\Application Data\AVS4YOU\Licence (for Windows XP) or C:\ProgramData\AVS4YOU\Licence (for Windows Vista) folder. In case you cannot find the specified folder check if it is hidden (you can find it out the following way: go to the Windows Start menu, select Control Panel - Folder Options, then the View tab of the opened window and select the Show hidden files and folders option.)
  3. Activate your programs once again.
  4. If all the above steps do not help please contact our support team using the Support Form.

Error (Message) Description

The Internet connection could not be established

Possible Reasons and Ways to Solve the Problem

  1. Please download the HID Generator utility: www.avsmedia.com/files/avs_hid_generator.exe. Left click it to download. If you can not download the utility, please copy the link from the page and paste into the address bar of your browser, next click Enter on the keyboard (or the browser Go to button) to start downloading.
  2. Launch avs_hid_generator.exe on the computer you have installed AVS programs to. It will generate the hardware ID of this particular computer required for program activation.
  3. Follow the instruction quoted in the HID Generator window to send your hardware ID to our support team:
    If you use an e-mail client (Outlook, Outlook Express etc.) a letter with your hardware ID will be automatically created after you press Send mail button. Please copy-paste your license key into this letter and send it to our support team.
    If you do not have any mail client installed on your computer, copy the generated hardware ID and your license key and mail them to contact@avs4you.com or send to our support team a message via the Support Form.
  4. After that we will create an .exe file for you. Upon finishing its installation the software will get activated automatically on the computer with the hardware ID you have sent.

Please note that AVS4YOU programs do not allow you to copy protected material. You may use this software in copying material in which you own the copyright or have obtained permission to copy from the copyright owner.

AVS4YOU is a registered trademark of Online Media Technologies, Ltd., UK. Intel and Core 2 Duo are registered trademarks of Intel Corporation. AMD and Athlon X2 are registered trademarks of Advanced Micro Devices, Inc. Windows 10/8.1/8/7/XP/2003/Vista are registered trademarks of Microsoft Corporation. All other trademarks are the property of their respective owners.