AVS4YOU Programs Operation with Bitdefender Troubleshooting

Error (Message) Description

In case Bitdefender Antivirus is installed on your system, you can receive the following error messages when converting video files using AVS Video Converter or AVS Video Editor:

This issues may occur during the video conversion process in AVS Video Converter or AVS Video Editor only. Other AVS4YOU programs are not affected by Bitdefender.

Possible Reasons and Ways to Solve the Problem:

Bitdefender may undesirably block the AVSVideoConverterHost.exe process because it very intensively uses computer resources for a long time. The AVSVideoConverterHost.exe is installed together with AVS Video Converter and AVS Video Editor and is used during the conversion by both programs.

Bitdefender Antivirus Free Edition

1. Click the Settings icon in the upper right part of the program window and select the Protection option from the menu:

2. Click the switcher to temporarily turn off the Protection Shield:

When the conversion process is over, do not forget to enable the Protection Shield again to restore your system security.

Bitdefender Antivirus Plus 2018

1. Click the icon on the left sidebar to open the Protection window and click the VIEW FEATURES link:

2. In the Protection Features window, find the ADVANCED THREAT DEFENCE pane and click the Settings icon below:

3. In the WHITELIST window, click the Add applications to the whitelist link:

4. Find the AVS4YOU application you want to be excluded from scanning with Advanced Threat Defence, select its .exe file and click OK. Please note that the most important thing is to add the AVSVideoConverterHost.exe to the exception list, while AVSVideoConverter.exe and AVSVideoEditor.exe should be added to the whitelist just as a precaution.

   If you are using a 32-bit version of Windows, you should add the following three .exe files:

   • C:\Program Files\AVS4YOU\AVSVideoConverter\AVSVideoConverter.exe
   • C:\Program Files\AVS4YOU\AVSVideoEditor\AVSVideoEditor.exe
   • C:\Program Files\Common Files\AVSMedia\ActiveX\AVSVideoConverterHost.exe

   If you are using a 64-bit version of Windows, you should add the following three .exe files:

   • C:\Program Files (x86)\AVS4YOU\AVSVideoConverter\AVSVideoConverter.exe
   • C:\Program Files (x86)\AVS4YOU\AVSVideoEditor\AVSVideoEditor.exe
   • C:\Program Files (x86)\Common Files\AVSMedia\ActiveX\AVSVideoConverterHost.exe

   The added applications will appear in the EXCLUDED APPLICATIONS FROM SCANNING list: