AVS Mobile Uploader Troubleshooting

Error (Message) Description

No mobile devices can be detected by the program

Possible Ways to Solve the Problem

1. For all the USB connection types (USB-UMS, USB-MTP, USB-ActiveSync, USB-iOS):
   • make sure that the mobile device is on, if not please turn it on;
   • check the device connection to the personal computer (make sure that the cable is connected and the USB port works properly), connect the device to the proper USB port of your personal computer if necessary;
   • make sure that you connect the mobile device directly to the computer USB port, please do not use any USB hubs, USB extension cables, display or keyboard USB ports.
2. USB-MTP connection type:
   • check the Windows Media Player version installed on your system, make sure that you have WMP version 10 or higher (11/12) installed; you can always download and install the latest version of Windows Media Player from the Microsoft web site.
3. USB-ActiveSync connection type:
   • check if the Microsoft ActiveSync is installed on your computer; if not please install Microsoft ActiveSync (this can be downloaded from the Microsoft web site) and after that register the AVSMobileDevice2ActiveSync.dll (to do this go the the Windows Start menu and select All Programs - AVS4YOU - Repair).
4. USB-iOS connection:
   • check the iTunes version installed on your computer, make sure that you have the proper iTunes version for your mobile device - 7, 8 or later; you can always download and install the latest iTunes version from the Apple web site;
   • connect only one device (iPhone or iPod touch) to your personal computer in case you have several.
5. Bluetooth connection type:
   • make sure that the mobile device is on, if not please turn it on;
   • make sure that the personal computer Bluetooth adapter is on, if not please plug it in and/or turn it on;
   • make sure that the Bluetooth service of the mobile device is on, if not please enable it;
   • please check the Bluetooth protocol stack used by your computer Bluetooth adapter, AVS Mobile Uploader supports Microsoft (Windows XP SP2/3, Windows Vista) and Toshiba (Windows XP SP2/3) Bluetooth protocol stacks only; BlueSoleil and Widcomm (Broadcom) Bluetooth protocol stacks are not supported.
6. IrDA (Infrared) connection type:
   • make sure that the mobile device is on, if not please turn it on;
   • make sure that the personal computer Infrared adapter is on, if not please plug it in and/or turn it on;
   • make sure that the Infrared port of the mobile device is on, if not please enable it;
   • check the personal computer Infrared adapter and mobile device Infrared port connectivity, make sure that the adapter and the device port are directed to each other and nothing blocks the connection; place the computer Infrared adapter and the mobile device Infrared port as close to each other as possible.